How To Order

We’ve designed our entire purchasing process to be clear, secure, and customer-focused. From choosing your watch to after-sales support, here’s exactly what you can expect.

01

Step 1: Placing Your Order

From selecting your dream watch, our streamlined process makes ordering simple. If you can’t find what you’re looking for, we’re just an email or message away.

First, click luxurywatchmall.nu, select the item you want to purchase and click “Add to Cart.” If you cannot find the desired style on our site, please contact us directly via email or WhatsApp, and we will be happy to assist you.

When you’re ready, review the items in your cart (the icon is in the top right corner) and proceed to checkout. There, you can choose your preferred shipping and payment methods, enter your shipping address, and add any specific instructions for us in the notes section.

After you place your order, we will send you an order confirmation email. Important: Please make sure the email address on your order is correct.

02

Step 2: The Quality Check (QC) Guarantee

You are in complete control. We provide detailed QC photos and videos of your exact watch for your approval.

Before shipping, we will provide two QC videos for your order: one showing the watch from multiple angles, and another showing the watch being tested on a timegrapher. Both videos will include your order number for easy verification.

All watches are carefully inspected by our QC team before shipment to ensure there are no quality issues or defects.

Once your QC videos are ready, please review them carefully and approve or reject the QC within 24 hours.

If we do not receive your response within 24 hours, we will consider the QC approved by default and proceed with shipping your order.

If you notice any genuine quality issue during the QC review, please contact us within the 24-hour period. We will review the issue and work with you on an appropriate solution before shipping.

Note: QC typically takes 3-7 days. However, delays can occur due to market instability, such as factory closures, holidays, or government inspections. You can contact us for an update at any time.

QC Inspection Process

We want to make sure you are satisfied with your order before it is shipped. Please follow the steps below:

1. QC Video Ready

Once your order is ready, we will upload a QC video to your order page.

2. Review Your QC Video

Please carefully check the watch and review the QC video, including its appearance, details, and overall condition.

3. Approve or Reject

If everything looks good:
Click “Approve QC” to confirm that you are satisfied with the QC.

If you notice any issue:
Click “Reject QC” and let us know what you would like us to check or address.

4. 24-Hour Confirmation Period

Please approve or reject the QC within 24 hours after the QC video is uploaded.

If we do not receive a response within 24 hours, the QC will be considered approved by default, and we will proceed with shipment.

5. Shipment

After QC approval, we will arrange shipment of your order and provide tracking information once it is available.

Please review your QC video carefully before approving it. Once the QC is approved or the 24-hour review period has expired, the order will proceed to shipment.

03

Step 3: Secure & Insured Shipping

We offer both complimentary express and expedited commercial shipping, with every package fully insured against loss or seizure until it is marked as delivered.

After you approve QC, you can choose between two shipping options:

  • Complimentary Express Shipping: This option typically delivers to most countries within 15-20 days and includes a fully trackable tracking number.

If your package is lost or seized by customs during transit, we will reship a new watch at no additional cost. Please note, we are not liable for theft after the package has been successfully delivered.

04

Step 4: Comprehensive After-Sales Support

Our commitment continues after delivery with a three-month warranty. We provide practical solutions, including reimbursement for local repairs, to resolve any issues quickly.

We stand behind the quality of our watches and are pleased to offer a 1-year warranty on the movement from the date of delivery. Please refer to our warranty policy for detailed information. If any issues arise with the watch after it arrives, we offer two solutions:

  • Local Repair: For a quicker resolution, you can find a local watchsmith for repairs (typically costing $50-$100). We will reimburse you with a $50 repair fund to help offset the cost.
  • Return to China: You may send the watch back to us via standard or registered mail. The customer bears the shipping costs and risks. Upon receipt, we will have the watch repaired by the factory and will cover the cost of shipping it back to you. This option may take longer and carries a risk of customs interception.

Please make sure to check the watch for any issues before removing the protective plastic film, as we cannot offer a replacement after it has been removed.